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Solutions · Nairobi, Kenya
IT Support Retainer
Waiting on a fix, or paying per call-out, gets slow and expensive. On a monthly retainer you get a set number of support hours at a fixed price, and priority response when something breaks, with no re-briefing every time.
from KES 20,000/mo (~$155) · Based in Nairobi. I work remotely, and on-site in Nairobi where the job needs it.
What's included
- Up to 10 hours a month on Starter, or up to 20 on Priority
- Priority response when something breaks
- One person who already knows your setup
- A fixed monthly cost, with no per-session negotiating
Who it's for
- Small offices that depend on their computers and network every day
- Businesses without an in-house IT person
- Organisations tired of paying per visit
Pricing
| Starter — up to 10 hours/month | KES 20,000/mo (~$155) |
| Priority — up to 20 hours/month | KES 32,500/mo (~$250) |
Prices are in Kenyan Shillings with an approximate USD equivalent (≈ KES 130 = $1). Larger or custom projects are quoted individually.
How it works
- I replyWithin one working day, by your preferred method.
- We agree the scopeA short call or WhatsApp chat to pin down the details.
- You get a written quoteBefore any work starts, with no obligation.
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Common questions
What counts as support hours?
Time I spend on your IT: troubleshooting, updates, helping your users and small changes, in person or remotely. We agree the details when we start.
What if I need more than my hours?
Extra time can be agreed as needed, or you can move up to the Priority plan.
What are the terms?
We agree them in writing before you start, so you know exactly what applies.
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Ready to talk about it support retainer?
Answer a few quick questions and I'll come back with a clear scope and a written quote. No obligation.